Agentic Workflow Platform

Aura — Agentic Workflow Platform
Orchestrate AI Agents · Connect Systems · Automate

AI Agent orchestration that connects people, systems, and data into action. Specialized AI Agents for customer service, quoting, inventory, invoicing, compliance, and analytics — running 24/7 without manual intervention.

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30–50% operational efficiency
40–60% faster processing
60–80% fewer manual errors
Aura Orchestration
Trigger: Zalo message — "Where is my order #45821?"
🧠 Orchestration Brain → CS Agent
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⚙️
ERP lookup → In transit, arriving tomorrow
Tracking link sent · No human needed

A complete Agentic Workflow Platform

From trigger to action — AI Agents handle your business operations end-to-end

AI Agent Ecosystem

Specialized agents for every function: Customer Service, Quote, Inventory, Invoice, Compliance, and Analytics — each trained for its domain.

Orchestration Layer (Brain)

Understands context, decomposes tasks, dispatches the right agent, and manages state and business logic throughout the workflow.

Workflow Engine

Trigger → Classify → AI processes → Execute → Approve → Notify. Fully automated end-to-end with human-in-the-loop where it matters.

Enterprise Connectivity

Connect CRM, ERP, Accounting, Warehouse, POS, E-commerce, and Payment systems via open APIs — no vendor lock-in.

How it works

Three steps from event to action — fully orchestrated by AI

1

Event Trigger

An incoming message, a scheduled event, or a system signal kicks off the workflow automatically

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2

Orchestration Brain

Aura understands intent, plans the task, and dispatches the right AI Agent to handle it

Orchestrating Agents...
3

Execute & Notify

The Agent acts on your business systems — with human approval for critical decisions

✓ Invoice created & sent
✓ Stock checked & reserved
✓ Human approval requested

Integrations built for your business

Connect communication channels & business systems — Agents operate directly on your real data

Communication Channels

Facebook Page

Receive & respond to messages and comments from your business Page


Agent can
  • Read all inbox + comments — detect sentiment & intent
  • Distinguish urgent complaints from routine inquiries
  • Spot spreading negative reviews before they become a crisis
  • Recommend the right product based on full conversation context

Zalo OA

Official Account integration — primary channel for the Vietnam market


Agent can
  • Understand customer journey stage to send the right message
  • Decide when to confirm with a human before acting
  • Intelligently segment by real behavioral patterns
  • Monitor post-broadcast responses — identify who needs follow-up

Zalo Personal

Agent lives simultaneously in thousands of group chats — continuously monitoring, summarizing, and alerting


Agent can
  • Be present across thousands of Zalo groups at once
  • Auto-summarize group conversations on schedule
  • Label & classify conversation content
  • Detect & instantly alert on critical issues

Website Chat

Embed a live chat widget directly on your website


Agent can
  • Read behavior to infer where visitors are in the funnel
  • Self-score leads as hot/warm/cold in real time
  • Query knowledge base to answer complex questions accurately
  • Hand off full context to sales when a customer is ready to close

WhatsApp

Connect WhatsApp Business — reach international & enterprise customers


Agent can
  • Read & understand images, invoices, contracts (OCR)
  • Maintain context across multi-day conversations
  • Self-assess urgency and escalate to the right person
  • Summarize full conversation history for a new agent taking over

Telegram

Connect Telegram Bot — popular for tech communities & businesses


Agent can
  • Monitor hundreds of groups/channels simultaneously — filter signals
  • Summarize long technical discussions into actionable insights
  • Detect abnormal sentiment shifts in communities
  • Aggregate & escalate repeatedly mentioned issues
CRM & Sales Management

Sapo

Multi-channel sales, inventory, and order management


Agent can
  • Cross-reference purchase history with conversations to suggest upsells
  • Identify VIP customers — auto-prioritize handling
  • Predict what products a customer will ask about next
  • Detect order anomalies before they escalate into complaints
Inventory Agent Quote Agent

Getfly CRM

CRM & automation platform for Vietnamese SMBs


Agent can
  • Assess deal momentum — alert on deals at risk of being lost
  • Suggest the right next step in the sales process
  • Analyze win/loss patterns to sharpen pitches
  • Identify hidden upsell opportunities in conversations
Quote Agent Analysis Agent
ERP & Accounting

FAST Accounting

FAST accounting software — popular for manufacturing & distribution businesses


Agent can
  • Detect cost anomalies against historical baseline
  • Self-assess compliance risk before generating reports
  • Synthesize insights across multiple accounting data sources
  • Alert when credit limits are approaching threshold
Invoice Agent Compliance Agent

Custom System (API)

Connect any ERP or internal system via REST API or Webhook


Agent can
  • Decide which APIs to call based on conversation context
  • Combine results from multiple APIs to answer complex questions
  • Detect system errors from API response patterns
  • Retry intelligently and escalate when APIs are unresponsive
Custom Integration

AI Agent capabilities in action

Each Agent is specialized, context-aware, and connected to your business systems

Customer Service Agent

Deeply understands your business knowledge base — responds with the right context, right product, right policy every time

Customer question:
"Does product X have a warranty? If it breaks within 30 days, how is it handled?"
Agent searches knowledge base & replies:
Product X has a 12-month warranty per company policy. Manufacturing defects within 30 days qualify for 100% free replacement. Would you like to open a replacement ticket?

Quote Agent

Analyzes negotiation context, purchase history, and margins — makes optimal pricing decisions and flags margin risk before quote submission

Agent analysis & decision:
VIP Customer — 4 orders Suggested 12% discount Margin: 26% ✓ Safe

Inventory Agent

Continuously monitors inventory patterns, detects anomalies, and forecasts stockouts — proactively alerts before orders are impacted

Agent detects anomaly:
SKU-87912 | Last 7 days: 150 units
→ SKU-87912: consumption rate 3× above baseline
⚡ Stockout in 4 days predicted — PO auto-created

Simple, transparent pricing

Choose the plan that fits your business needs

Starter

Free

Perfect for trying out Aura Agentic Workflow

Start Free Trial
  • Up to 100 conversations/month
  • 2 channel integrations
  • Basic AI summarization
  • Email support
  • 7-day message history

Professional

$99 /month

For growing businesses

  • Unlimited conversations
  • All channel integrations
  • Advanced AI features
  • Priority support
  • Unlimited message history
  • CRM/ERP API connectors
  • Custom auto-responses
  • Team collaboration

Enterprise

Custom

For large organizations

  • Everything in Professional
  • Dedicated account manager
  • Custom integrations
  • SLA guarantees
  • Advanced security
  • Custom AI training
  • On-premise deployment option
  • 24/7 phone support

Trusted by leading businesses

Fashion Retailer

E-commerce, 50+ staff

"Aura's AI Agents now handle 80% of our customer inquiries automatically. Our team focuses only on complex cases — processing time dropped by 55%."

55% Faster Processing
80% Auto-handled by AI

Electronics Distributor

B2B wholesale, 100+ staff

"The Quote Agent generates accurate quotes in seconds and sends them for approval automatically. Manual errors dropped to near zero and our sales cycle cut in half."

50% Shorter Sales Cycle
98% Quote Accuracy
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Ready to run your business with AI Agents?

Join businesses achieving 30–50% efficiency gains with Aura Agentic Workflow Platform

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