Agentic Workflow Platform

Aura β€” Agentic Workflow Platform
Orchestrate AI Agents Β· Connect Systems Β· Automate

AI Agent orchestration that connects people, systems, and data into action. Specialized AI Agents for customer service, quoting, inventory, invoicing, compliance, and analytics β€” running 24/7 without manual intervention.

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30–50% operational efficiency
40–60% faster processing
60–80% fewer manual errors
Aura Orchestration
Trigger: Zalo message β€” "Where is my order #45821?"
🧠 Orchestration Brain β†’ CS Agent
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ERP lookup β†’ In transit, arriving tomorrow
Tracking link sent Β· No human needed

A complete Agentic Workflow Platform

From trigger to action β€” AI Agents handle your business operations end-to-end

AI Agent Ecosystem

Specialized agents for every function: Customer Service, Quote, Inventory, Invoice, Compliance, and Analytics β€” each trained for its domain.

Orchestration Layer (Brain)

Understands context, decomposes tasks, dispatches the right agent, and manages state and business logic throughout the workflow.

Workflow Engine

Trigger β†’ Classify β†’ AI processes β†’ Execute β†’ Approve β†’ Notify. Fully automated end-to-end with human-in-the-loop where it matters.

Enterprise Connectivity

Connect CRM, ERP, Accounting, Warehouse, POS, E-commerce, and Payment systems via open APIs β€” no vendor lock-in.

How it works

Three steps from event to action β€” fully orchestrated by AI

1

Event Trigger

An incoming message, a scheduled event, or a system signal kicks off the workflow automatically

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2

Orchestration Brain

Aura understands intent, plans the task, and dispatches the right AI Agent to handle it

Orchestrating Agents...
3

Execute & Notify

The Agent acts on your business systems β€” with human approval for critical decisions

βœ“ Invoice created & sent
βœ“ Stock checked & reserved
βœ“ Human approval requested

Integrations built for your business

Connect communication channels & business systems β€” Agents operate directly on your real data

Communication Channels

Facebook Page

Receive & respond to messages and comments from your business Page


Agent can
  • Read all inbox + comments β€” detect sentiment & intent
  • Distinguish urgent complaints from routine inquiries
  • Spot spreading negative reviews before they become a crisis
  • Recommend the right product based on full conversation context

Zalo OA

Official Account integration β€” primary channel for the Vietnam market


Agent can
  • Understand customer journey stage to send the right message
  • Decide when to confirm with a human before acting
  • Intelligently segment by real behavioral patterns
  • Monitor post-broadcast responses β€” identify who needs follow-up

Zalo Personal

Agent lives simultaneously in thousands of group chats β€” continuously monitoring, summarizing, and alerting


Agent can
  • Be present across thousands of Zalo groups at once
  • Auto-summarize group conversations on schedule
  • Label & classify conversation content
  • Detect & instantly alert on critical issues

Website Chat

Embed a live chat widget directly on your website


Agent can
  • Read behavior to infer where visitors are in the funnel
  • Self-score leads as hot/warm/cold in real time
  • Query knowledge base to answer complex questions accurately
  • Hand off full context to sales when a customer is ready to close

WhatsApp

Connect WhatsApp Business β€” reach international & enterprise customers


Agent can
  • Read & understand images, invoices, contracts (OCR)
  • Maintain context across multi-day conversations
  • Self-assess urgency and escalate to the right person
  • Summarize full conversation history for a new agent taking over

Telegram

Connect Telegram Bot β€” popular for tech communities & businesses


Agent can
  • Monitor hundreds of groups/channels simultaneously β€” filter signals
  • Summarize long technical discussions into actionable insights
  • Detect abnormal sentiment shifts in communities
  • Aggregate & escalate repeatedly mentioned issues
CRM & Sales Management

Sapo

Multi-channel sales, inventory, and order management


Agent can
  • Cross-reference purchase history with conversations to suggest upsells
  • Identify VIP customers β€” auto-prioritize handling
  • Predict what products a customer will ask about next
  • Detect order anomalies before they escalate into complaints
Inventory Agent Quote Agent

Getfly CRM

CRM & automation platform for Vietnamese SMBs


Agent can
  • Assess deal momentum β€” alert on deals at risk of being lost
  • Suggest the right next step in the sales process
  • Analyze win/loss patterns to sharpen pitches
  • Identify hidden upsell opportunities in conversations
Quote Agent Analysis Agent
ERP & Accounting

FAST Accounting

FAST accounting software β€” popular for manufacturing & distribution businesses


Agent can
  • Detect cost anomalies against historical baseline
  • Self-assess compliance risk before generating reports
  • Synthesize insights across multiple accounting data sources
  • Alert when credit limits are approaching threshold
Invoice Agent Compliance Agent

Custom System (API)

Connect any ERP or internal system via REST API or Webhook


Agent can
  • Decide which APIs to call based on conversation context
  • Combine results from multiple APIs to answer complex questions
  • Detect system errors from API response patterns
  • Retry intelligently and escalate when APIs are unresponsive
Custom Integration

AI Agent capabilities in action

Each Agent is specialized, context-aware, and connected to your business systems

Customer Service Agent

Deeply understands your business knowledge base β€” responds with the right context, right product, right policy every time

Customer question:
"Does product X have a warranty? If it breaks within 30 days, how is it handled?"
Agent searches knowledge base & replies:
Product X has a 12-month warranty per company policy. Manufacturing defects within 30 days qualify for 100% free replacement. Would you like to open a replacement ticket?

Quote Agent

Analyzes negotiation context, purchase history, and margins β€” makes optimal pricing decisions and flags margin risk before quote submission

Agent analysis & decision:
VIP Customer β€” 4 orders Suggested 12% discount Margin: 26% βœ“ Safe

Inventory Agent

Continuously monitors inventory patterns, detects anomalies, and forecasts stockouts β€” proactively alerts before orders are impacted

Agent detects anomaly:
SKU-87912 | Last 7 days: 150 units
β†’ SKU-87912: consumption rate 3Γ— above baseline
⚑ Stockout in 4 days predicted β€” PO auto-created

Simple, transparent pricing

Choose the plan that fits your business needs

Starter

Free

Perfect for trying out Aura Agentic Workflow

Start Free Trial
  • Up to 100 conversations/month
  • 2 channel integrations
  • Basic AI summarization
  • Email support
  • 7-day message history

Professional

$99 /month

For growing businesses

  • Unlimited conversations
  • All channel integrations
  • Advanced AI features
  • Priority support
  • Unlimited message history
  • CRM/ERP API connectors
  • Custom auto-responses
  • Team collaboration

Enterprise

Custom

For large organizations

  • Everything in Professional
  • Dedicated account manager
  • Custom integrations
  • SLA guarantees
  • Advanced security
  • Custom AI training
  • On-premise deployment option
  • 24/7 phone support

Trusted by leading businesses

Fashion Retailer

E-commerce, 50+ staff

"Aura's AI Agents now handle 80% of our customer inquiries automatically. Our team focuses only on complex cases β€” processing time dropped by 55%."

55% Faster Processing
80% Auto-handled by AI

Electronics Distributor

B2B wholesale, 100+ staff

"The Quote Agent generates accurate quotes in seconds and sends them for approval automatically. Manual errors dropped to near zero and our sales cycle cut in half."

50% Shorter Sales Cycle
98% Quote Accuracy
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Ready to run your business with AI Agents?

Join businesses achieving 30–50% efficiency gains with Aura Agentic Workflow Platform

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