Privacy Policy

Introduction

Aura JSC ("we," "our," or "us") operates the Chat Hub platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company name)
• Messages and communications through integrated platforms (Facebook, Zalo, TikTok, etc.)
• Usage data and analytics
• Technical information (IP address, browser type, device information)

How We Use Your Information

We use the collected information for:

• Providing and maintaining our Chat Hub service
• Processing and managing customer conversations
• Improving our AI-powered features and automation
• Sending service updates and notifications
• Analyzing usage patterns to enhance user experience

Information Sharing and Disclosure

We may share your information with third-party services that you connect through Chat Hub, including Facebook, Zalo, TikTok, and your chosen CRM/ERP systems. We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.